Challenge
Grywit asked INNOKREA to design and implement a system supporting the sale of the products and services they offer.
As part of GRYWIT’s operational activities, the purpose of the new tool was, among other
- Reducing the time needed to make a colleague aware of all GRYWIT projects being implemented. If a given employee is absent from the company, his or her case can in most cases be resolved by another person who can check the status of projects and conversations with clients on an ongoing basis.
- Secondly, full information about the customer in one place was supposed to make it easier for the employee to quickly check when he last contacted a given customer, what the effects of these conversations were, and even what services the customer ordered a month or a year ago.