Mobile application for managing service requests

Sescom S.A. is an international company that provides comprehensive Facility Management services for retail chains. It ensures technical maintenance and optimization of the operation of network facilities throughout their life cycle.

#1

Challenge

The Sescom company has always strived for maximum comfort and satisfaction of its customers. For this reason, in 2018, a decision was made to allow customers to report and manage defects through not only the online platform, but also using the application on phones.

#2

Solution

In 2018, our team of developers prepared a mobile application for Sescom, available on devices with Android and iOS systems. Thanks to this, a tool for the quick submission of reports was obtained, among others technical faults and managing their efficient implementation.

#3

Business effect

The application streamlined the process of communication and submitting notifications. Sescom appreciated our product for the fact that at the time of implementation it distinguished itself by adjusting the functionality to the needs and requirements of the company.

“The application streamlined the process of communication and submitting notifications. Sescom appreciated our product for the fact that at the time of implementation it distinguished itself by adjusting the functionality to the needs and requirements of the company.”

SŁAWOMIR HALBRYT

President of the Management Board, Sescom S.A.