Dedicated CRM system for a development company

Dedicated CRM system for
a development company

Invest Komfort Spółka Akcyjna Sp.K. has been conducting real estate development activity since 1995, during that time it has completed 46 investments, building over 6,500 residential and service premises with a total area of over 430,000 sq m. sq m The company operates on the Tri-City market and in its vicinity, and specializes in the implementation of investments in prestigious locations.

#1

Challenge

Invest Komfort was looking for a CRM solution on the market. Unfortunately, none of the generally available customer relationship management systems fully met the company’s expectations. Invest Komfort has developed its own business processes for many years and the new tool had to reflect them and fit in with the company’s further development plans. That is why it was decided to use a dedicated tool.

#2

Solution

As part of cooperation with INNOKREA, a modern web tool has been prepared that allows, among others for the creation and management of the sale process of investments carried out by Invest Komfort. As part of the project, it was necessary also to migrate a large amount of data from archival investments. The new CRM system allows for integration with other Invest Komfort systems and enables the preparation of new functionalities.

#3

Business effect

The implementation of the new CRM system allowed the Invest Komfort team to increase the efficiency of sales processes while maintaining the current high quality of customer service. The process of implementing new IT changes was also accelerated while maintaining a high level of security of the entire system.

“The INNOKREA team showed flexibility and determination in the effective implementation of a very complex project of preparing a new CRM system for Invest Komfort. We are satisfied with the cooperation and recommend INNOKREA for the implementation of IT projects.”

JAROSŁAW PEK

Administrative and Financial Director,
Invest Komfort